Trustpilot snapshot
- Overall rating: 4.7/5 (120 reviews)
- 5-star reviews: 75%
- 4-star: 18%
- 3-star: 5%
- 2-star: 1%
- 1-star: 1%
What customers love (top themes)
- Pricing transparency (87% of reviews mention): "Way cheaper than doola without sacrificing quality"
- Fast formation (62%): "24 hours like promised"
- Founder accessibility (45%): "Zawwad actually responded to my emails"
- Bengali support (35% of reviewers from Bangladesh): "First service I found that speaks my language"
- Honest comparisons (28%): "They told me when doola would fit me better - rare"
What customers criticize (top themes)
- No phone support (15% of reviews mention): "Sometimes I want to call, not email"
- Holiday response times (8%): "Slow during December 2026"
- Form 5472 timing (6%): "Wish I had been told earlier in onboarding"
- Limited multi-state (4%): "I needed Delaware for my situation; you only do Wyoming"
What we are changing in year 2
- Form 5472 education: moved to onboarding week 2 (fixed Q1 2027)
- Holiday coverage: hired third support rep + AI chatbot (fixed Q1 2027)
- Bengali content expansion: localizing top 20 pages (Q2 2027)
- Hindi support: launching Q4 2027
What we are not changing
- No phone support: keeps costs down, async support fits our market
- Wyoming-only: focus area, we do this well
- Pricing: $297 + state fee stays
- Async support model: works for 95% of our customers
Example 5-star review
"Switched from doola after their renewal hit $1,997 again. WyomingLLC formed me in 22 hours, got my EIN in 9 business days, helped me with Mercury (approved first try). I am saving $1,700/year. Customer support over WhatsApp is responsive within an hour. Total game changer for a bootstrapped founder."
Example 3-star review (constructive criticism)
"Pricing is excellent, formation was fast, but I had to wait 18 hours for a response over the December holidays. For non-urgent questions this is fine. For my case (Mercury rejection during holiday week), I needed faster help. Otherwise excellent service."