What we built (product)
- Core LLC formation product at $297 + state fee
- 244 programmatic content pages (industries, cities, banking comparisons, tax treaties)
- 4 free tools: Mercury Approval Calculator, Cost Calculator, Decision Tree, Form 5472 Template Pack
- 60+ blog posts
- 50,000-word open-source US LLC handbook on GitHub (MIT licensed)
- Banking partner relationships with Mercury, Relay, Wise Business
What we built (operations)
- Team grew from 3 to 6 (2 paralegals, 2 support, 1 engineer, founder)
- NYC + Dhaka office split
- Bengali language customer support
- WhatsApp Business as primary support channel
- $99/year Form 5472 + 1120 filing add-on
What we learned
- SEO + open-source content beats all paid channels for ROI
- Specific business descriptions drive 33% higher Mercury approval
- Customer office hours (twice-monthly Zoom) increase retention significantly
- Bengali language support produces 15% of customer base from our office market
- Bootstrapped + transparent pricing wins against VC-funded competitors at lower price points
Where year 2 goes
- Target 4,000+ customers (3x year 1)
- Hindi language rollout (Q4 2027)
- Spanish (LatAm) rollout (Q3 2028)
- Year 2 product: Multi-state LLC formation support (Delaware, Florida as add-on options)
- Year 2 tools: Tax treaty calculator, banking strategy advisor, dissolution helper
- Year 2 content: 88 blog posts (matching year 1 plan)
- Year 2 team: grow to 12-14 across NYC, Dhaka, and remote contractors
What I am most proud of
We stayed bootstrapped. We kept prices at $297 + state fee. We did not chase VC growth at the cost of sustainable margins. We told customers honestly when competitors fit them better. The brand we built is one I would want to use as a customer.
What I would do differently
Hire support faster. Lead with Form 5472 education in onboarding. Skip Twitter ads. Start the open-source handbook in month 1, not month 6. Build the calculators earlier as conversion tools.